Notice of Privacy Practices

Effective date: Feb 12, 2026

Med Care Outreach, Inc. ("Med Care Outreach," "we," "us") is a Florida nonprofit healthcare organization providing Chronic Care Management services to Medicare patients. We are required by law to maintain the privacy of your protected health information ("health information"), to give you this Notice of our legal duties and privacy practices, to follow the terms of the Notice currently in effect, and to notify you if a breach occurs that compromises the privacy or security of your health information.

How we may use and disclose your health information

The following categories describe the ways we may use and disclose health information without your written authorization, with examples. Not every use or disclosure in a category is listed, but all permitted uses and disclosures fall within one of these categories.

• For treatment. We use your health information to provide and coordinate your care. For example, our care team may share information with your primary care physician, specialists, or pharmacy to keep your care plan current and coordinated.
• For payment. We may use and disclose your health information to bill and collect payment for services, for example when submitting claims to Medicare or a supplemental insurer.
• For health care operations. We may use your health information for activities that support our operations, such as quality review, staff training, and program improvement.
• Appointment reminders and care outreach. We may contact you to remind you of scheduled calls or appointments, or to follow up as part of your care plan.
• Family members and others involved in your care. With your permission, or as permitted by law, we may share relevant information with a family member, caregiver, or other person you identify as involved in your care.
• As required by law. We will disclose health information when federal, state, or local law requires it, including to the U.S. Department of Health and Human Services when it reviews our compliance.
• Public health and safety. We may disclose health information for public health activities, to report suspected abuse or neglect as required by law, to health oversight agencies, or to prevent a serious threat to health or safety.
• Legal proceedings and law enforcement. We may disclose health information in response to a court order, or in other circumstances permitted by law in response to a subpoena or lawful request.

Uses and disclosures that require your written authorization

We will not use or disclose your health information for the following purposes without your written authorization: most uses and disclosures for marketing; any sale of your health information; and other uses and disclosures not described in this Notice. If you give us an authorization, you may revoke it in writing at any time, and we will stop the future uses and disclosures it covered (except to the extent we have already acted on it).

Your rights regarding your health information

• Right to inspect and copy. You may ask to see or get a copy of your health information, including an electronic copy of records we keep electronically. We may charge a reasonable, cost-based fee.
• Right to amend. If you believe information we have is incorrect or incomplete, you may ask us to amend it. We may deny the request in certain cases, and we will tell you why in writing.
• Right to an accounting of disclosures. You may ask for a list of certain disclosures we have made of your health information.
• Right to request restrictions. You may ask us to limit how we use or share your health information. We are not required to agree to every request, but if you pay for a service in full out of pocket, you may ask us not to share that information with your health plan for payment or operations purposes, and we will honor that request unless the law requires disclosure.
• Right to confidential communications. You may ask us to contact you in a specific way or at a specific location, for example only by mail or only at a certain phone number. We will accommodate reasonable requests.
• Right to a paper copy of this Notice. You may ask for a paper copy at any time, even if you agreed to receive it electronically.
• Right to be notified of a breach. We will notify you if a breach occurs that compromises the privacy or security of your health information.
• Right to choose someone to act for you. If someone is your legal guardian or holds a valid medical power of attorney, that person may exercise your rights on your behalf.

Changes to this Notice

We may change this Notice, and the changes will apply to health information we already hold as well as new information. The current Notice will always be posted on this website with its effective date, and a copy is available on request.

Complaints

If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services, Office for Civil Rights. We will not retaliate against you for filing a complaint.

• With us: Privacy Officer, Med Care Outreach, Inc., 14261 SW 120th St, Ste 108-531, Miami, FL 33186. Phone: 954-248-0096. Email: info@medcareoutreach.org.
• With HHS: Office for Civil Rights, 200 Independence Avenue SW, Washington, DC 20201. Phone: 1-800-368-1019. Online: www.hhs.gov/ocr/complaints.

Questions

If you have questions about this Notice or our privacy practices, please contact our Privacy Officer using the contact information above.